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HUEO / WAITING EXPERIENCE
Waiting experience in a typical healthcare journey is often plagued with frustrations such as long queues and uncertain waiting times.
HueO is an integrated information system that hopes to humanize healthcare services and enhance the waiting experience in a hospital setting.
We started by asking ourselves; "What if the waiting experience could be brought out of the waiting area?"
The freedom that allows patients to choose where they wish to wait, will reduce their perceptual waiting time. HueO is located across the hospital area and patients can receive updates of their queue position with a simple scan of the wristlet.
This project is done in collaboration with Phillips Healthcare and National University Healthcare (NUH).
1. Introduction
2. Wristlet for scanning
3. Scan at HueO
4. Check queue infomation
5. Print physical reminders
6. Journey brochure with vouchers
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